Amenities & Services
The amenities and services available in and nearby residence halls is a shared effort among several departments. To have your questions and concerns resolved as quickly and as best as possible, you will need to direct them to the appropriate department.
Covered Bicycle Storage
Covered bicycle storage is available on the field side of Student Residence Hall Block 4.
Drinkable Water
DKU Housing (dkuhousing@dukekunshan.edu.cn) regularly tests the safe drinking water available in each residence hall. In the Conference Center, there is an in-room faucet labelled drinking water. In the Student Residence Hall, there is an in-suite faucet labelled drinking water. In the offsite residence halls, there are water dispensing machines on each floor that provide safe drinking water.
ePrint
DKU IT (service-desk@dukekunshan.edu.cn) maintains these scan/copy/print machines, which are available in each residence hall. Their help desk is (0512) 3663.7100 and their website is https://dukekunshan.edu.cn/en/it-support.
Facilities Work Requests
Non-Urgent
DKU Housing (dkuhousing@dukekunshan.edu.cn) manages requests made in Mercury as soon as possible.
Urgent – Business Hours
DKU Campus Services (campus-services@dukekunshan.edu.cn) manages urgent requests during their business hours, which are 9:00 AM – 5:30 PM, daily Monday – Friday. Their help desk is (0512) 3665.7111.
Urgent – After Hours
The Campus Emergency Hotline manages urgent requests outside business hours and can be contacted at (0512) 3665.7110.
Housekeeping
DKU Housing (dkuhousing@dukekunshan.edu.cn) supervises the Housekeeping staff, who work in each of our residence halls to remove trash from trash rooms, keep common areas clean, and to clean public restrooms daily.
Indoor Air Control
DKU Housing (dkuhousing@dukekunshan.edu.cn) regularly conducts air quality tests and central air conditioning, heat, and air filtration systems are installed in each residence hall.
IT Work Requests
DKU IT (service-desk@dukekunshan.edu.cn) assists with all technology issues (e.g., internet, printers, etc.) Their help desk is (0512) 3663.7100 and their website is https://dukekunshan.edu.cn/en/it-support.
Laundry
DKU Housing (dkuhousing@dukekunshan.edu.cn) maintains laundry facilities available in each residence hall. Some machines accept tokens purchased at the mini-mart, while others allow for direct WeChat Pay. If you prefer to air dry, there are drying racks in the laundry rooms.
Mail & Packages
DKU Campus Services (campus-services@dukekunshan.edu.cn) coordinates mail and package services. Their help desk is (0512) 3665.7111.
Medical Accommodations
A student requesting special room accommodations should email Residence Life to begin the review process by the deadline posted in the calendar and/or in the email about the applicable room assignments process. Approved requests are accommodated on a space availability basis.
Mini-Refrigerator
DKU Housing (dkuhousing@dukekunshan.edu.cn) coordinates a rentable mini-refrigerator opportunity for residents through the Rental Refrigerator Agreement in Mercury. Mini-refrigerators aside from those rented from DKU Housing and those already in the residence halls are prohibited.
Space Reservation
Residence Life (residencelife@dukekunshan.edu.cn) coordinates student reservation of the spaces below. Any spaces within the residence halls not listed below are not available for reservation. Our help desk is (0512) 3665.7020.
- Canadian International School of Kunshan (CISK)
- Conference Center (CC)
- Student Residence Hall (SRH)
- Kitchen
- Talent Apartments (TA)
Waste Disposal
DKU Housing (dkuhousing@dukekunshan.edu.cn) both recycling and trash receptacles provided in each bedroom and the collection and disposal areas near rooms.
